Microsoft Sucks!

I thought I would post this e-mail that I received from Hotmail in regards to my not being able to opt out of Windows Live Hotmail. They finally e-mailed me back after 3 e-mails that went unanswered with this:

"Dear Amby,

Thank you for writing back to Windows Live Hotmail Technical Support. My name is Celeste and I am responding to your inquiry on how to opt out from Windows Live Hotmail. I understand how important it is to have your concern addressed immediately.

Amber-Joy, I regret to inform you that there is no way to go back because MSN Hotmail is being decommissioned. We know you have a choice of email service providers, and we hope you will give Windows Live Hotmail a chance.

MSN Hotmail has recently been replaced by Windows Live Hotmail (WLH) in order to better provide users with the features and functionality they have requested. We understand this change may have come as a surprise to you but we feel strongly you will soon have a much better experience with WLH. Most users have agreed, as 3 out of 4 customers who upgraded preferred Windows Live Hotmail to MSN Hotmail. We hope you will too. As always, your satisfaction is our main goal.

Of course, all your information (contacts, calendar, and email address) is still the same, and there are some great new features customers have requested. In addition to personalizing the look of your Inbox, you are protected by the improved spam protection, and a 5 GB of storage.

We recognize that a change like this can feel unexpected and surprising, and we are eager to hear your feedback (both positive and negative) about the auto-upgrade process.

To send your feedback:

1. Please go to http://feedback.live.com/eform.aspx?productkey=wlmail&page=wlfeedback_home_form
2. Select the first option in the drop-down list, “I want to provide feedback on the automatic update to Windows Live Hotmail.”

Want to learn more about Windows Live Hotmail? We have put together a great tutorial to walk you through the new and upgraded features. Please visit:

http://www.windowslive-hotmail.com/LearnMore/default.html

Please also see the FAQ’s we have collected from the customers who used Windows Live Hotmail Beta to better address some of your concerns:

“I was upgraded without my consent and/or I wasn’t told I was being upgraded”.

We are sorry if you did not receive one of the many notifications that were sent, or that you did not notice the in-product messages we have been displaying for the last several months. Our goal was to surprise no one, and we apologize if you feel surprised about the upgrade.

“The user interface is too complicated.”

Sometimes when new features are added to a tool you use frequently, it can feel more complicated. The vast majority of our beta users told us they needed a little time to become familiar with some of the new features, and then grew to enjoy Windows Live Hotmail more than MSN Hotmail. We hope you will take the time to get comfortable, and we have tried to make the transition as simple as possible. This site was designed to help users familiarize themselves with Windows Live Hotmail: http://www.windowslive-hotmail.com/LearnMore/default.html

Thank you for your time and continued loyalty to Hotmail.

Sincerely,

Celeste G.
Windows Live Hotmail Technical Support"